Welcome to Qlient AI. Qlient AI (“us”, “we”, or “our”) operates https://www.qlient.ai (hereinafter referred to as “Service”).Our Privacy Policy governs your visit to https://Qlient.ai, and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
SERVICE means the https://www.qlient.ai website operated by Qlient AI Corporation.
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
OPERATIONAL DATA refers to information that businesses provide about their operations which is necessary for the enhancement of our Service. This includes, but is not limited to, booking types, services offered, opening hours, and other business-related details. Operational Data is used to tailor the AI receptionist's functionality to each business's specific needs and preferences.
GOOGLE API SERVICES are services provided by Google LLC that allow applications to interact with data associated with Google user accounts, such as Google Calendar.
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
We collect several different types of information for various purposes to provide and improve our Service to you.
Service Definition: The term "SERVICE" refers to the Qlient AI website operated by Qlient AI Corporation, specializing in revolutionizing client intake with a 24/7 AI voice assistant tailored for businesses.
Personal Data: When engaging with our Service, Qlient AI may request personally identifiable information, known as "Personal Data," which includes but is not limited to email addresses, names, and usage data. This information aids in customizing your interaction with our AI voice assistant, ensuring a seamless and personalized experience.
Google Calendar Data: Information from your Google Calendar including event titles, times, descriptions, and calendars. This data is used to manage your calendar events through our Service.
Usage Data: Qlient AI collects "Usage Data," information automatically generated by your interaction with the Service or its infrastructure, to enhance service delivery and user experience. This may include details such as visit duration, device information, and browsing activities.
Cookies: As with most online services, Qlient AI employs "COOKIES" to improve user interaction and service personalization, stored on users' devices to remember preferences and settings.
Data Controllers and Processors: Qlient AI acts as the "DATA CONTROLLER," determining the processing of personal data, while employing "DATA PROCESSORS" or Service Providers to efficiently manage data processing on our behalf.
Data Subject and User: In the context of Qlient AI's Privacy Policy, "THE USER" refers to individuals using our Service, aligned with the "Data Subject" whose personal data is processed.
Handling Personal and Usage Data: Qlient AI may collect additional information for enhancing service utility and personalization, including demographic details and communication preferences. Users can control communication preferences and data sharing with Qlient AI.
Tracking and Cookies Data: Utilizing cookies and tracking technologies, Qlient AI aims to refine service functionality and user experience, with options for users to manage cookie preferences.
Other Data Collection: Qlient AI may gather comprehensive user information to tailor services effectively, ensuring a highly personalized and efficient client intake process through its AI voice assistant technology.
Qlient AI uses collected data to enhance service delivery, including maintaining and improving the service, providing customer support, engaging users with interactive features, and analyzing service usage to optimize performance. It aims to ensure security, fulfill contractual obligations, and communicate updates and offers relevant to users' interests. Data is used to personalize and improve user experiences, with a commitment to transparency and user consent in data utilization.
We use data accessed from Google Calendar to provide scheduling services through our AI phone receptionist. This includes creating new events, modifying existing events, and deleting events as per user requests or automated scheduling features.
Qlient AI's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Qlient AI will maintain your Personal Data only as long as necessary for the purposes outlined in the Privacy Policy. This includes meeting legal requirements, resolving disputes, and enforcing agreements and policies. Usage Data is kept for internal analysis and may be held longer for security enhancement or to meet legal obligations.
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Qlient AI will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We may disclose personal information that we collect or you provide:
a) Disclosure for Law Enforcement. Under certain circumstances, Qlient AI may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
b) Business Transaction. If Qlient AI or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
c) Other cases. We may disclose your information also:
(i) to our subsidiaries and affiliates;(ii) to fulfill the purpose for which you provide it;(iii) for the purpose of including your company’s logo on our website;(iv) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Qlient AI, our customers, or others.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you're within the EU or EEA, GDPR grants you rights over your Personal Data, including modification or deletion. To exercise these rights, reach out to Qlient AI via email. Your rights encompass data access, correction, objection to processing, restriction of processing, data portability, and consent withdrawal. Identity verification may be required for such requests, and some services may be limited without certain data. For detailed information, it's best to consult the GDPR text directly at eur-lex.europa.eu/eli/reg/2016/679/oj.
CalOPPA requires that any entity in the U.S. collecting personal data from California residents must display a clear privacy policy. Qlient AI agrees to permit anonymous site visits, ensures the privacy policy is easily accessible, notifies users of changes via the Privacy Policy Page, and allows personal data updates by emailing "Do Not Track" signals, not tracking users or using advertising when these signals are active, adjustable through browser settings. For more on CalOPPA: California Online Privacy Protection Act (CalOPPA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data and Operational Data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Qlient AI employs advanced third-party AI platforms to enhance our services, including our AI phone receptionist features. To provide these functionalities efficiently and to tailor our services to each user and business's specific needs, we may share the following types of data with AI platforms:
Google Calendar Data: Including event titles, times, descriptions, and participant information for scheduling purposes.
Personal Data: As defined in our Privacy Policy, such as email addresses and names, to personalize user interactions.
Operational Data: Business-specific information provided to us, including booking types, services offered, opening hours, and other details pertinent to service operation and customization.
This data sharing is instrumental in providing an efficient, personalized, and responsive service experience. Our use and transfer of information received from Google APIs and other data collected adhere to our Privacy Policy and are conducted with the utmost consideration for privacy and data protection standards
We may use third-party Service Providers to monitor and analyze the use of our Service.
We may use third-party Service Providers to automate the development process of our Service. GitHub is provided by GitHub, Inc. GitHub is a development platform to host and review code, manage projects, and build software. For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit GitHub Privacy Policy page:
Qlient AI employs remarketing services to target ads on third-party sites after visiting our Service, using cookies to refine ad relevance. Services include Google Ads and Twitter, with options for users to opt-out via specific settings and tools for privacy control. Google and Twitter provide detailed privacy information on their respective pages.
Qlient AI integrates third-party payment services for transactions, ensuring your payment card details are directly managed by these processors under their privacy policies, aligning with PCI-DSS for security. Stripe is among the processors used, with their privacy details available on their website.
Qlient AI's services are not aimed at children under 13. The company doesn't intentionally gather personal data from this age group. If personal data from children is collected without parental consent, Qlient AI commits to deleting it upon discovery.
Qlient AI utilizes A2P 10DLC numbers to send SMS messages for service-related requests, such as appointment bookings and inquiries about the business. Business users must comply with all A2P 10DLC and CTIA messaging guidelines. The AI assistant only responds to messages initiated by the user and does not initiate contact. The user's act of sending the initial SMS is considered their implied consent to receive responses. If the user does not send further messages, the AI assistant will not respond. Users can opt-out of receiving further responses by not sending additional messages or by following the instructions provided in the messages to explicitly opt-out. Standard messaging rates may apply.
Qlient AI may revise its Privacy Policy, notifying users through their website or via email. Users are encouraged to review the policy regularly. Changes become effective once posted on the site.
If you have any questions about this Privacy Policy, please contact us by email: Support@qlient.ai.
